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They’re likely to invite you into a Private Conversation where they can offer help. Tweet them with questions of problems you might have. But you’ll also be able to message them whenever you’re experiencing trouble with your Apple is live every day from 5am to 8pm Pacific Time. Apple run an independent Twitter account for support queries called following this Twitter account you’ll receive loads of tips and tricks for using your device. Reach Out Over TwitterĪ more direct approach to chat to Apple Support is to reach out over Twitter. Download the Apple Support app for easy access to the help you need 3. Instead, you’ll have the options for telephone or online support. That means you might not be able to book an in-store appointment if there are no service providers near you. The Apple Support app takes your location into account when suggesting service solutions. Choose Get More Help at the bottom of the page and you can describe the problem in your own words. Like the Apple Support website, you’re then presented with a list of common issues related to that product. The app allows you to select particular Apple products registered to your Apple ID. Upon launching it, tap Get Support at the bottom of the page and choose from the list of available products.
#How can you search old chat in messages on mac for a word for free
You can download the app for free on the App Store. This is particularly useful if your Mac isn’t working! The key difference being that it’s a smoother experience for iOS users. The Apple Support app provides an almost identical service to that offered from the Apple Support website. My suggestion is to trust Apple’s recommendations - at least to start with! The website offers an easy way to chat directly with Apple Support 2. Had they followed Apple’s telephone support suggestion their issue may already have been resolved. It’s not uncommon for people traveling long distances to Genius Bar appointment to discover that in-store Geniuses can’t resolve their iTunes problem. Instead, you’ll force yourself down a route that isn’t best equipped to deal with that problem.
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Or claim your MacBook doesn’t turn on to talk to someone about update issues.īut in doing so, you won’t receive the level of service expected from Apple. Pretend you have physical damage to book a Genius Bar appointment for your email problems.
You could lie to the system to receive the specific support solution you’re looking for.
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The exact service options you receive are dependent on your issue.įor example, telephone support isn’t suggested for cracked iPhone screens (which can’t be repaired over the phone), and in-store appointments aren’t suggested for Apple ID issues (where they can’t access your Apple ID credentials). They may range from online chat to in-store appointments in-store appointments. With your issue identified, the Apple Support website offers a choice of appropriate service solutions to choose from. If none of the options are relevant to you, select “The topic is not listed” and describe the issue in your own words. You’re then presented with a list of common issues associated with that product. To start, you select the device or service you’re experiencing trouble with.
This intuitive website asks a series of questions to discover the nature of your problem before suggesting an appropriate service solution for you.Īnswering the questions should take no more than a couple of minutes. The simplest route to chat directly with Apple Support is to visit. Whether over the phone, through internet chat, or face-to-face - these methods will get you talking to Apple Support. Each method takes a little bit of time to get started, but the end result is the same. That’s why we’ve decided to outline three ways you can chat directly with Apple Support. And although Apple does everything they can to streamline the support process, it can sometimes appear more complicated than it needs to be. Many of us eventually need Apple Support to help save our products from near death.
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Software crashes, displays get cracked, and batteries die. Unfortunately, our Apple products don’t always work how we expect them to.
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